Gamco Support Staff knowledge Base Mon, May 25, 2009 15:18
Support Team
1st Line : Wayne Stander, Daniel van den Heever, Dewadlt Fourie & Stuart McDonald
2nd line : Nigel & Praveen, Gawie (Emergency Issues only)
3rd Line : Nigel & Praveen, Gawie
1st Line support entails
E-mail support
Hosted Exchange
Email Setup Problems
Password Changes
Account Troubleshooting
Username & Password Problems
Basic Support Tickets
Replying to mails within given time frame(TBD)
Escalation of Tickets to 2nd Line support
Basic Phone Support
Answering Phone
Attix 5
Checking/Supporting Attix 5 backup/restore
Server Maintenance
Building a server + installing all needed software.
Installing server into the server room + confirming that all is setup for the client
FTP upload problems
MSSQL and MySQL Database login issues
Domain Querys
Adding, Changing , Removing records for clients
Websites
Website displaying default plesk page.
Website showing unusual error
Website only accessible by certain people
Linux Based support
Checking mail logs
Adding a bulkmail list
Adding a domain to the spamfilter
Generator Maintanence
Checking the hours
Checking the fuel
Checking the oil and water
DNS
Adding dns records and changing them
Vm -ware
Creating Virtual machines
Maintaining virtual machines